Privacy Policy

Roof Repairs Perth ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and suburb or street address when you submit a quote request, contact form, or call us directly.
• Property Information: Details about your roof type, property address, and the nature of your roofing issue, provided to us for the purpose of quoting and performing services.
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources. This data is collected through analytics tools and cookies.
• Communication Records: Records of emails, phone calls, or messages exchanged between you and our team.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide you with quotes for roofing services.
• To schedule and perform roof inspections, repairs, and maintenance at your property.
• To communicate with you about your service, including appointment confirmations and follow-ups.
• To improve our website, services, and customer experience.
• To comply with legal obligations under Western Australian and Commonwealth law.
• To send you relevant information about our services, promotions, or seasonal roofing advice, where you have consented to receive such communications.

3. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.

• Essential Cookies: Required for the website to function properly, including navigation and form submissions.
• Analytics Cookies: We use Google Analytics (via Google Tag Manager) to understand how visitors interact with our website. This data is anonymised and used solely to improve our site.
• Marketing Cookies: If implemented, these cookies help us deliver relevant advertisements and measure their effectiveness.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit your experience on our website.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your details with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., email hosting, analytics platforms, payment processors). These providers are bound by confidentiality agreements.
• Legal Requirements: We may disclose your information where required by law, regulation, or legal process, including requests from law enforcement agencies in Perth, Western Australia, or elsewhere in Australia.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption to secure data transmitted between your browser and our server. However, no method of electronic storage or internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Western Australian and Commonwealth laws. When your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate, incomplete, or outdated personal information.
• Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles. We will investigate and respond to all complaints within 30 days.
• Opt-Out: Unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

If you are unsatisfied with our response to a privacy complaint, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Contact Us for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: